Privacy and Cancellation Policy

Your privacy matters, and our service guarantees full confidentiality.

Cancellation and Refund Policy

Effective November 2024

At Luxe Motion, we value your business and understand that plans can change. To ensure a transparent experience, please review our Cancellation and Refund Policy below.

1. Refund Eligibility

To qualify for a full refund, cancellations must be made within the specified time frames based on the type of vehicle reserved:

Sedans and SUVs: Cancellations must be made at least 24 hours before the scheduled reservation time.
Luxury Vans: Cancellations must be made at least 48 hours before the scheduled reservation time.

2. Non-refundable Cancellations

Cancellations made outside of the eligible time frames are non-refundable. Specifically:

For Luxury Vans, cancellations made within 48 hours of the reservation are non-refundable.
If the chauffeur is en route to your pickup location, the reservation is considered non-refundable.

3. Cancellation Fee

For cancellations eligible for a refund, a 50% cancellation fee will apply. This fee covers administrative and processing costs and will be deducted from your refund.

4. Requesting a Refund

If your cancellation meets the refund eligibility criteria, please contact our customer support team at billing@luxemotion.vip to request a refund. A 4% credit card processing fee applies to all refunds.

5. Refund Processing Time

Refunds are processed within 48 hours of receiving your request. However, the exact time for the refund to reflect in your account depends on your payment method and financial institution.

6. Contact Information

For any questions or concerns regarding our Cancellation and Refund Policy, please email us at billing@luxemotion.vip We are dedicated to providing you with fair and transparent policies and ensuring your satisfaction with our services.

Privacy Policy

At Luxe Motion, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

Data Security

We use industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. Our systems are routinely updated to ensure the highest level of security.

Use of Websites and Apps

Luxe Motion services are provided through our website and mobile applications. By using these platforms, you agree to this Privacy Policy.

Cookies and Similar Technologies

For information about how we use cookies, pixels, and other tracking technologies, please refer to our Cookie Policy.

Social Media Integration

We may use social media plugins that allow you to share content directly on platforms like Facebook, Instagram, and X. Please note these plugins may collect data as outlined in our Cookie Policy.

Data Collection and Processing

When booking rides or using Luxe Motion services, we collect data necessary for service fulfillment, communication, and legitimate business purposes.

Payment & Fraud Prevention

We use secure payment processing systems to ensure your financial data remains confidential. Fraud prevention measures are in place to protect all transactions.

Communication

We may contact you via email or phone regarding reservations, account information, or service updates. You can manage your communication preferences through your account settings.

Email Advertising and Newsletters

With your consent, we may send promotional emails or newsletters. You can opt-out at any time by following the unsubscribe link in our emails.

Data Retention and Erasure

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly to stay informed about how we protect your data.

For any questions about our privacy practices, please contact us at info@luxemotion.vip. Thank you for trusting Luxe Motion with your luxury transportation needs.